Examples of client situations
which have benefited from
assistance in managing their change processes:
After a mega-merger, the CIO of a
high-technology organization wanted to increase the
return-on-investment for IT-enabled change projects. To
support that mandate, a change management toolkit was defined, designed,
and developed to embed in the project management methodology.
An information services organization decided to
re-skill
its members by introducing new technology, processes, and standards. The
resistance issues were not anticipated and the leadership was caught off
guard. The effort was costing more time and effort than expected.
During the merger/acquisition of two large
telecommunications organizations (56,000 +), integration teams needed
training in planning and managing change.
During a merger-related downsizing, key professionals
were needed to stay through the transition period. As their peers were
disappearing, the group stayed focused and felt confident in their
ability to handle the uncertain future. A Creative Interchange program
was identified as making the difference.
A Fortune 500 organization wanted to
embed organizational change practices and tools into their process
improvement methodology. The result was a more robust approach to
process improvement efforts.
A professional services organization needed to
respond
to the marketplace by providing skilled change consultants to work
alongside their technology-focused peers.
During the lunch hour, an
organization announced a
pending 1,000 person layoff and fired the CIO--effective immediately. We
were in Day 3 of one of our teaming programs, when participants from this organization
returned and needed to work through their highly emotional responses.
A 3,000 member
diverse church was relocating to a larger facility. The church elders became aware of resistance in the neighborhood to the move.
Strategies for communicating change to build commitment and reduce
resistance was important.
A wilderness restoration volunteer organization
needed change-related tools to assist in stakeholder
identification followed by planning and implementing their change
recommendations.
A wealthy family sought the services of a
facilitator to help resolve building conflicts related to shared family
assets. Even though each member was a successful professional in his/her
own right, they experienced problems is trying to work together to
resolve the situation. Each family member was contacted and his/her
position, expectations, etc. were gathered. The one- day, facilitated
meeting was scheduled for Chicago as the middle ground for the
participants. Afterward, the feedback included not only thanks for
assisting in reaching an agreement, but also an acknowledgement that if
Carol had not handled it as she did, one or more members would have
refused to participate. Everyone felt "heard".
And many others.
If your organization is undertaking a
major change effort,
leveraging our expertise can make a difference.
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Organizational Change..
"Immediate impact on current project!"
--Manager,
High-Tech Company
"I wish I had had some of this sponsorship information
before I began interviewing my direct reports for new positions. I
would have asked different kinds of questions." -- Company
President
"Most beneficial: Dealing with change on a micro and
organizational level." --Finance
Manager
"I will go back to my management with the
recommendation that they all schedule the time to take this
class... well, worth my time and I know my organization will
benefit." --Internal Quality Consultant
"I feel energized by what I have learned. I feel
excited about driving new changes...less burdened." --
Manager, High-Tech Company
"I am involved with a merger
transition team. This will be most beneficial."
-- Manager,
Telecommunications Company
"Really opened my eyes to
things I had not considered yet are so impacting to the success of
the change." --
Manager, Electronics Company
Creative Interchange..
Letter
to the President...
"Personal/team growth was
tracked and a written report was prepared. Unsolicited feedback to
me by numerous employees speaks to the value that Carol provided
in her efforts. [This program] has been an opportunity to
experiment outside traditional learning approaches, and is a model
which offers tremendous possibilities." --Assistant
Vice President-Information Services, telecommunications
"There is no doubt in my mind that an organization that
assimilates the mindset and techniques behind this process, and
uses them consistently, would absolutely bury its
competitors." --Senior Systems Architect
"I am constantly amazed at
the amount of quality learning we can compress into limited time
frames. The new Problem-Solving method we learned will forever be
a great asset. It sponsors freeing our minds to creatively work
together for a common resolution." --Revenue Assurance Manger
"Who would benefit...Most
emphatically-- any team that
must work closely to share ideas and accomplish a larger purpose.
The investment in trust, creative thinking and valuing ideas of
others will payoff big time." --Programmer
Analyst, Information Services
"Tremendous! It has provided me a much greater capacity
to learn from others, see the good in ideas that I otherwise would
have discounted, and given me the courage to be creative and take
risks." --Manager,
telecommunications company
"Relieved group stress
during times of uncertainty (merger and downsizing)." --Manager
"I wanted you to know that when I
interviewed at Ameritech, the interviewer asked me what helped get
us through the merger. I told him the Creative Interchange program
made the difference.' --Senior Systems Analyst
"Lessons from the
class--Valuing Others. Not based on abstract principle, but
because over the course of the program you see this demonstrated
right before your eyes over and over. Learning, feeling and really
believing that 'everyone has value', was the group learning that
our group most easily agreed upon. Among the participants,
dramatically different and deeper level of familiarity and
trust." -- Programmer Analyst
"I think high school juniors and seniors
would benefit from this as well as their teachers and
administrators. In the proper hands, this program could help young
people to use what they're losing and that is their
imaginations." --Billing Analyst
"I'm just glad I had this opportunity.
It's a once in a lifetime opportunity. It's life-impacting. Not
many things are so momentous." --Revenue Assurance
Manager
"I approach these days with enthusiasm.
I am excited when I come here. It's been a long, long time since I
felt that way about any learning. ...Anyway, I feel like a kid
when I come here, with childlike wonder, curiosity, enthusiasm and
trust. I can even remember some time ago, the year I started
working at [this company], fresh out of college, that I began to
feel something dying inside. an inner something that was slowly
being crushed. Here, it's rekindled. ...What is impossible today
may be the norm tomorrow." --Revenue Analyst
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